Privacy Policy

1. Legal Identity & Data Fiduciary

This portal (Webes.in) is owned and operated by SOFTWARELABS IT SOLUTION, a registered Micro Enterprise under the Ministry of Micro, Small and Medium Enterprises (MSME), Government of India (Udyam Registration Number: UDYAM-UP-28-0236214), with its registered office in Noida, Uttar Pradesh, India.

Under Indian data protection frameworks, SOFTWARELABS IT SOLUTION acts as the Data Fiduciary responsible for determining the purposes and means of processing personal data collected on or through this platform.

2. Categories of Data Collected

We collect personal, business, and technical information through user submissions and automated server telemetry:

• Registration & Account Information: Full name, mobile number, WhatsApp number, email address, and authentication credentials (passwords are stored exclusively using secure one-way cryptographic hashing; plain-text passwords are never stored).
• Public Business Listing Data: Business name, office address, pin code, service categories, contact numbers, catalog photos, and website URLs provided explicitly for public directory publication.
• Transaction & Billing Data: Payment transaction references, order timestamps, and invoice records.
• Technical & Telemetry Logs: IP address, device type, browser specifications, operating system, and system access logs collected for platform security and load balancing.

3. Public Business Listings & Search Discovery

Webes operates as an interactive digital directory and local discovery portal:

4. Specific Purposes of Data Processing

Your personal data is processed strictly for defined, lawful, and necessary operational purposes:

• Account & Service Delivery: To create accounts, authenticate logins, and manage directory listings.
• Customer-to-Business Inquiries: To relay customer inquiries and lead notifications to the registered vendor via email, SMS, or WhatsApp.
• Payment Verification & Accounting: To verify service fee payments, issue tax-compliant invoices, and maintain financial records.
• Platform Security & Anti-Fraud: To monitor unauthorized access, detect spam accounts, and secure server operations.
• Analytics & Optimization: To evaluate site performance, response times, and navigational efficiency.
• Statutory Compliance: To comply with applicable statutory laws, law enforcement inquiries, or legal obligations under Indian law.

5. Payments, UPI & Billing Security

For paid listing packages, digital marketing promotions, and web services:

• Authorized Payment Channels: Payments are accepted via official Company UPI IDs / QR Codes (Google Pay, PhonePe, Paytm, BHIM UPI) presented by our authorized field representatives, or via certified electronic payment gateways.
• No Sensitive Financial Storage: We DO NOT collect or store UPI PINs, banking passwords, or card CVVs. All UPI transactions are authenticated directly by your bank.
• Invoicing & Receipts: A transaction confirmation or electronic invoice is issued to the customer's registered email address, mobile number, or WhatsApp details provided during the transaction.

6. Data Sharing & Third-Party Processors

We do not sell, rent, or trade your personal data. Data may be shared with authorized Data Processors, technical service providers, payment partners, advertising/analytics providers, or governmental/legal authorities, as applicable, solely for the purposes described in this Privacy Policy and in accordance with applicable law:

• Cloud Hosting & Infrastructure: Hosted on secure Linux cloud hosting servers (MilesWeb) with isolated server environments and firewall protections.
• Communication Partners: Service providers facilitating automated transactional SMS, emails, and WhatsApp alerts.
• Payment Processors & Banking Partners: Authorized UPI aggregators and banking institutions for payment settlement.
• Advertising & Analytics: Third-party partners, including Google, for serving display ads and analyzing traffic telemetry.
• Legal Authorities: Regulatory or law enforcement authorities when mandated under applicable Indian legal processes.

7. Google AdSense & Advertising Disclosures

We partner with third-party advertising vendors, including Google, to display advertisements on Webes.in:

• Third-party vendors, including Google, use cookies and related device identifiers to serve ads based on a user's prior visits to this website or other sites on the Internet.
• Google's use of advertising cookies enables it and its partners to serve ads to users based on their browsing activity.
• For more information on how Google collects and uses information from sites and apps that use its services, please visit How Google uses information from sites or apps that use our services [1].
• Opt-Out & Ad Preferences: Users may opt out of personalized advertising by visiting the official Google Ads Settings or via www.aboutads.info [2].

8. Cookie Management

We deploy cookies across three primary operational categories:

• Essential Cookies: Required for site navigation, security sessions, and authentication.
• Performance & Analytics Cookies: Used to measure visitor traffic, page load performance, and platform usage.
• Advertising Cookies: Set by advertising networks to manage ad frequency and display relevant ad campaigns.

Where required by applicable law, non-essential cookies and advertising technologies will be deployed only after obtaining appropriate user consent through available consent mechanisms. You can also modify your browser settings to reject or delete cookies.

9. Data Retention Schedule

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected:

• Account & Profile Records: Maintained for the active duration of the user account.
• Directory Listings: Retained while the business listing remains published and active.
• Billing & Invoices: Retained in compliance with statutory Indian taxation, GST, and accounting record-keeping mandates.
• Server Logs: Maintained on rolling technical cycles on our MilesWeb Linux server for diagnostics and security audits before automated purging.

10. Your Privacy Rights

In accordance with Indian privacy and data governance frameworks, users possess the following rights:

• Right to Information/Access: You may request confirmation of whether your personal data is being processed, a summary of such personal data and processing activities, and information regarding Data Fiduciaries/Data Processors with whom your personal data has been shared, subject to applicable law.
• Right to Correction & Updating: You have the right to request correction or updating of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data when it is no longer required for its specified purpose, subject to statutory retention obligations.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
• Right to Nominate: You may nominate another individual, in accordance with applicable law and prescribed procedures, to exercise your rights in the event of death or incapacity.
• Right to Grievance Redressal: You can submit privacy grievances to our designated Grievance Contact.

11. Security Controls & Incident Response

We maintain administrative, technical, and physical safeguards on our MilesWeb Linux hosting infrastructure. These controls include HTTPS/TLS encryption in transit, strict server firewall configurations, restricted database access, automated regular backups, and encrypted credential storage.

In the event of a verified data security incident impacting personal data, we will undertake immediate containment protocols and provide notifications to affected parties and regulatory authorities in accordance with applicable law.

12. Grievance Redressal & Privacy Desk

To exercise any of your data rights, submit a correction/deletion request, or register privacy concerns, please email us with the subject line "Data Rights Request":